This is a small thing, but most people seem to get it wrong. Grammar matters, especially in business writing.
In many lines of work, the first and sometimes the only impression customers and other important people have of us is through our writing. Writing thoughtfully, concisely and with proper spelling and grammar shows respect for others’ time and effort.
Taking the time and effort to write well demonstrates that we have high personal standards and are worth considering as a business partner.
Being able to talk to people you don’t know well is a vital work skill. If you can start a conversation with strangers, you’ll be rewarded with:
1. People opening up to you, helping you feel closer to them and them closer to you
2. A decreased level of stress and awkwardness (compared to silence)
3. Potential business or social opportunities for you or the person you’re talking with
The tips here are all excellent. I’m not good at small talk and I don’t enjoy it, but I make myself engage in it at work because it often leads to real, substantial communication which can benefit everyone. One of the tips, “Give them your full attention”, is an obvious one, but many of us have a hard time doing that. If you can really be present with someone, listening to them and paying attention to their tone, watching their body language, and thinking what they might be trying to communicate with their words (consciously or subconsciously), you’ll find that such presence is both its own reward and will give others the desire and confidence to open up to you. Give it a try. Focus completely on another person while they’re talking with you. Your relationship with them will likely grow in a positive way.